#Shopify throttled plus
When you submit a ticket to ask them to restart your account, it could be a day before you get a response, plus as a bonus you get a lecture - who are you sending email to, where did you get the names on your list, did the agree to receive email from you, what's your website address - over and over again. If you send too many transactional emails your account is shut down or throttled. If you test a list and it doesn't perform well, your entire account is shut down. They will randomly shut down your entire account without warning if they think you are sending too many emails or possibly unqualified names (yes, they email you after the fact but your account may be shut down for days if you don't keep an eye on your email). Their system will without warning stop your campaign if it isn't getting enough opens. I have never experienced anything like it. You will not believe how militant they are about what email you are sending. Easier to use than ActiveCampaign or Hubspot but far less power. Basically, we're not spammers but we do send a lot of email to our contacts.
We only email those who open within the last 120 days. Our list is subscribers only, no rented or scrapped names.
#Shopify throttled full
Subject line: Issue with Sendinblue Show full replyīackground: We're a b2b company. We'd love to hear your thoughts on the app more generally and I reached out to you via email. I know this is not an ideal solution but in order to use our services, the auto-checked box would need to be disabled.
#Shopify throttled registration
✔️the contact has to check a checkbox to subscribe to your newsletter AND the registration checkbox CAN’T be pre-checked While we do realize you are not a European brand or selling in Europe, as Sendinblue processes and stores its databases within the European Union, The General Data Protection Regulation (GDPR), and other rules concerning the protection of personal data are enforced. We always want to provide a stellar experience for our users and we fell short this time.Īs Kate explained in the support inquiry we responded to on October 18th, 2021 at Sendinblue we believe that emails have to be expected by the recipients. You are fully refunded for the app charges. Show full reviewĪpologies for any confusion and inconvenience caused. appears they love their brand more than mine. I would have voted five stars for them but alas. Unfortunately, they are not suitable to use unless you expect miraculous open rates. Thanks Sendinblue! On a positive note, it has been an easy to use system that integrates well with Shopify. Now what? I have to reconfigure my site with a new provider. Sendinblue reinstated my account for a single email then suspended it again because under 8% open. My small list is strictly from sign ups with an email to opt out. People just don't open every email unless they are ready to buy. I sell a single high value item that has a very long purchase cycle. My account was suspended the day before Thanksgiving after over two years of use because my last two emails didn't get an open rate of 8%. Unless you have a 8% open rate on every email, don't bother using them.
If you use them, think out your touch points carefully to maximize effect and to avoid appearing spammy. Hopefully, by segmenting my lists better I can avoid the dreaded suspension.
The issue with open rates is tricky for them and I understand their need to help prevent spam. It's easy to use and provides a good selection of tools. As I said in my initial review, it is a very intuitive app for Shopify and overall I have had great success.
Sendinblue has reached out to me, which I appreciate, and we are giving it another go. Update: I have updated my star rating to five stars. Basically useless unless you are some kind of marketing super power don't bother with the set-up. Surprise! Two ecards later, suspended again. So they re-enabled my account and got me to change my review to a more positive one.
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